Concerns over "unwitnessed falls" and unsafe medicine management were raised by inspectors at a Surrey care home.

A report by the Care Quality Commission (CQC) – which has since been removed from the website – said there had been a "breach of legal regulations" in relation to medicines at the Kings Lodge care home in Camberley.

A CQC spokesperson confirmed the report had been taken down as "factual accuracy points" were being checked and the home's overall rating, based on a 2021 report, is listed as "good".

Aura Care Living Ltd, which runs the home, said it "more accurately reflects the high standards of care provided by our dedicated team, and the positive experience" of residents.

The CQC spokesperson said the body was checking all factual accuracy points from the provider had been addressed and would publish an updated report shortly.

A spokesperson for Aura Care Living Ltd, which runs the home, said at the time the report was published they had "fully taken on board" its comments.

Inspectors in the removed report rated the home as "requires improvement" overall and particularly in the areas of safety and leadership.

They rated it "good" for being effective, caring and responsive.

"Overall, people were cared for by staff who were kind and caring and knew them well," they said.

'Residents' positive feedback'

Inspectors also said the home was developed to meet people's needs, including those living with dementia.

While some relatives told inspectors they thought there were not enough staff, another said: "I can't speak more highly of the Kings Lodge staff. They are all so kind."

The Aura Care spokesperson said management and staff at the home were "deeply disappointed" by the publication of the report and believed the rating given did not "reflect the lived experience and positive feedback" of residents and families.

They added: "The management team have already addressed the concerns raised in the inspection report and are looking forward to CQC inspecting them again."

They said they were pleased the CQC had "acknowledged an internal IT error that affected the publication of their recent inspection report for King's Lodge.

"As a result of this error, the CQC has now redacted the report and reinstated our previous 'Overall Good' rating on their website.

"We remain fully committed to continuous improvement and maintaining the quality of care that our residents and their families rightly expect and deserve.

Anyone with questions is encouraged to contact the home directly—we are always happy to have an open conversation about the care we provide and the values we uphold."